FAQ’s
Welcome to the OtakuForge FAQ page! Here, you’ll find answers to the most common questions about payments, privacy, shipping, orders, accounts, and support. If you don’t see what you’re looking for, feel free to reach out to us at support@otakuforge.com.
- Payments
- What payment methods do you accept?
We accept payments via PayPal, including credit and debit cards like Visa, MasterCard, American Express, and Discover linked to your PayPal account. - Is my payment secure?
Yes. All transactions are protected with Secure Sockets Layer (SSL) encryption. We do not store your credit card information; it is securely handled by PayPal. - Can I get a refund?
Yes. Please refer to our Refund Policy for details on eligibility and the refund process.
- Privacy
- What data does OtakuForge collect from me?
We collect information you provide when commenting, registering, or placing an order, such as your name, email, and shipping address. We also collect technical data like your IP address and cookie information to improve your experience. - What are my rights regarding my data?
You can request to view, edit, or delete your personal data at any time. Contact us at support@otakuforge.com to exercise these rights. - How is my data protected?
We use advanced security measures like SSL and AES-256 encryption for payment information, along with regular security audits to safeguard your data.
- Shipping
- Where do you ship to?
We ship worldwide! - How much does shipping cost?
Shipping fees vary depending on the destination. Within the USA, shipping is $4.99, and worldwide shipping is $12.99. - How long does shipping take?
Shipping times vary depending on the destination. Within the USA, shipping takes 5-8 days, and worldwide shipping takes 10-15 days. - How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to monitor your package’s progress.
- Orders & Returns
- Can I cancel my order?
Yes. You can cancel within 12 hours of placing your order by emailing support@otakuforge.com. After this period, orders cannot be canceled once processing or shipping has begun. - What if I receive a damaged item?
If your item arrives damaged, contact us within 7 days of delivery at support@otakuforge.com with your order number and photos of the damage. We’ll arrange a replacement or refund. - What is OtakuForge’s refund policy?
Please see our Refund Policy for detailed information on refund eligibility and procedures.
- Contact & Support
- How can I contact OtakuForge?
You can reach us via:- Email: support@otakuforge.com
- Phone: +1(918) 297-9968
- Address: 12076 N 168th East Ave, Collinsville, OK 74021, United States
- Office Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
- How long does it take to get a response?
We aim to respond to all inquiries within 24-48 hours on business days.
