Billing Terms & Conditions

Welcome to OtakuForge. To ensure a transparent and secure shopping experience, we have established the following billing terms. By placing an order on our website, https://otakuforge.com/, you agree to these terms and conditions.

1. Accepted Payment Methods

We provide secure and flexible payment options through our trusted payment processors, Stripe and PayPal. You can complete your purchase using:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club (Processed via Stripe).

  • Digital Wallets: Apple Pay and Google Pay (Processed via Stripe).

  • PayPal: Pay using your PayPal balance or linked bank account/credit card.

2. Pricing and Total Cost

We believe in full price transparency. The total amount you see at checkout is the final amount you will pay. This includes:

  • Product Price: As listed on the specific product page.

  • Flat Shipping Rate: A fixed fee of $5.99 applies to all orders delivered within the United States.

  • Sales Tax: If applicable, sales tax will be calculated based on your shipping address and clearly displayed before you finalize the purchase.

Total Order Cost = Product Price + $5.99 Shipping Fee + Applicable Sales Tax.

3. Payment Authorization and Charges

  • Immediate Billing: Your chosen payment method will be charged immediately upon successful placement of your order. This allows us to begin the production of your custom Print-on-Demand items.

  • Order Confirmation: An automated email confirmation containing your detailed invoice will be sent to the email address provided during checkout.

4. Billing Security and Data Protection

Your financial safety is our top priority:

  • SSL Encryption: Our website uses 256-bit SSL (Secure Sockets Layer) encryption to protect your data during the transaction process.

  • PCI Compliance: OtakuForge does not store your credit or debit card information. All transactions are handled by Stripe or PayPal, both of which are Level 1 PCI-DSS compliant service providers.

5. Cancellations and Refunds

  • Order Cancellations: Because our products are made-to-order, you may request a cancellation within 12 hours of placing your order.

  • Refunds: Approved refunds (per our [Refund and Returns Policy]) will be processed back to your original payment method within 7 business days.

6. Contact Information for Billing Inquiries

If you experience any issues during the checkout process or have questions regarding a charge on your statement, please contact our support team:

  • Business Name: OtakuForge

  • Email: support@otakuforge.com

  • Phone: +1 (918) 297-9968

  • Address: 12076 N 168th East Ave, Collinsville, OK 74021, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)