Payment Policy

At OtakuForge, we’re dedicated to ensuring your shopping experience is smooth, secure, and enjoyable. Here’s everything you need to know about how payments work when ordering your custom Print-on-Demand (POD) products:

Payment Requirements

We require full payment upfront for all orders, including any applicable shipping costs. This allows us to begin crafting your custom items with care and ship them to you as quickly as possible. By paying in advance, we can kickstart the production process immediately, ensuring you receive your Anime-inspired creations without delay.

Accepted Payment Methods

We securely process all payments through PayPal for a fast and reliable checkout experience. You can use your PayPal account or link credit/debit cards such as Visa, MasterCard, American Express, or Discover. For more details about PayPal’s services, feel free to visit www.paypal.com.

Payment Security

Your payment information is our priority. All transactions are safeguarded with Secure Sockets Layer (SSL) encryption to protect your details. We do not store your credit card information ourselves—it’s securely managed by PayPal, following industry-standard security protocols, including PCI DSS compliance, for maximum peace of mind.

Refunds and Disputes

  • Refunds: For information about refunds (e.g., canceled orders or returns), please check out our Return Policy. Approved refund requests are typically processed within 5-7 business days.
  • Disputes: If you run into a payment issue, please reach out to us within 7 days of your purchase. We’ll collaborate with you and PayPal to resolve it quickly, aiming to respond to all inquiries within 24-48 hours.

Contact Us

Have questions about payments or anything else? We’re here to support you:

  • Email: support@otakuforge.com
  • Phone: +1(918) 297-9968
  • Address: 12076 N 168th East Ave, Collinsville, OK 74021, United States
  • Office Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

Feel free to contact us anytime—we’re excited to assist you and bring your unique POD creations to life!

Thank you for choosing OtakuForge!