Returns & Refunds Policy

At OtakuForge, we want you to be satisfied with your purchase. This policy outlines how returns, exchanges, and refunds work.

Return Eligibility

We accept returns for both defective and non-defective products within 30 days of the delivery date.

To be eligible for a return, the product must meet the following conditions:

The item must be in new condition (unworn, unused, and in its original packaging if applicable)
The item must not show signs of wear, damage, or alteration caused by the customer

Exchanges

We accept exchanges. If you would like to exchange an item for a different size, color, or product, please contact us and we will guide you through the process.

How to Start a Return

Contact us at support@otakuforge.com or call +1 (918) 297-9968 within 30 days of receiving your order.
Provide your order number and the reason for the return.
We will send you a free return shipping label that you can download and print.
Pack the item securely and attach the return label.
Drop the package off at the designated carrier location.

Return Shipping

Return method: By mail
Return label: Free (download and print)
There are no restocking fees

Refunds

Once we receive and inspect the returned item, we will process your refund.

Refund processing time: Up to 10 days after we receive the returned product
Refunds will be issued to the original payment method used for the purchase

You will receive an email confirmation once the refund has been processed. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.