Privacy policy

Last updated: September 4, 2026

OtakuForge (“we”, “us”, or “our”) is operated by Hai Ha LLC. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.

This Privacy Policy explains how we handle your information when you visit our website https://otakuforge.com or make a purchase from us.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide to us:

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by our payment providers)

Information collected automatically:

IP address
Browser type and device information
Pages visited and time spent on our website
Referring website or source
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, products, or customer service inquiries
Send you marketing communications (only if you have opted in)
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized activity
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only in the following cases:

Service providers who help us operate our business (e.g., Shopify, payment processors, shipping carriers, email service providers)
Legal requirements when required by law or to protect our rights
Business transfers in the event of a merger, sale, or acquisition

All third parties are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Analyze website traffic and performance
Improve your shopping experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Payment information is processed securely by trusted payment providers and is not stored on our servers.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Restrict or object to certain processing of your data

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.