Shipping policy
At OtakuForge, we aim to provide clear and transparent shipping information so you know exactly what to expect when placing an order.
Processing Time
All orders are made to order.
Please allow 3–7 business days for order processing and preparation before your package is shipped.
Processing time starts from the date your payment is confirmed (excluding weekends and public holidays).
Shipping Rates & Delivery Times
| Destination | Shipping Fee | Estimated Delivery Time (after processing) |
|---|---|---|
| United States | $5.99 | 7–10 business days |
| All other countries | $12.99 | 10–14 business days |
Note:
Total delivery time = Processing time (3–7 business days) + Shipping time shown above.
Delivery times are estimates and may vary due to carrier delays, customs clearance, or high-volume periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (when available). You can use this tracking number to monitor the status of your package.
International Shipping
For orders shipping outside the United States:
- Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
- OtakuForge does not collect these fees at checkout.
- Delivery times may be extended if the package is held by customs.
Shipping Address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us:
Email: support@otakuforge.com
Phone: +1 (918) 297-9968
Business Address:
Hai Ha LLC
309 W 19th St
Pueblo, CO 81003
United States
We are happy to help.